Delivery and Returns

Delivery

  • All orders (domestic and international) will be despatched with DHL Express within 1-3 business days of placing your order.
  • Delivery within the UK is £8.
  • International delivery is charged at a flat fee of £35.
  • If there are any additional duties or taxes on international orders, these must be settled by the recipient. Please check your country's customs rules before placing your order.

Returns

  • If you are not completely happy with your purchase, you can start a return by emailing us at contact@coaturelondon.com. You must do this within 14 days of receipt of your order. We will email you back with a return label that you can print and instructions on how to return your parcel.
  • We will organise the courier to collect the parcel from your house and return it back to us. The cost of the return will be £10 for domestic orders. This will be deducted from your refund. This fee covers the cost of the return courier. If you would prefer to organise your own return shipping, email us your proof of postage. We cannot be held responsible for any goods that get lost or damaged in transit, if you organise your own courier. 
  • For any international returns, we can organise your return shipping or you may organise your own - the charge (to be deducted from your refund) will be confirmed at the time (this may differ from the initial shipping costs as we do not subsidise the cost of returns). If there are any additional duties and taxes on the return parcel, these must be paid for by the client, or will be deducted from the total refund. 
  • All return parcels must reach us within 14 days of your email notification initiating a return.
  • To be eligible for a refund, all goods must be returned in the same state and packaging they were sent in (this includes all the original packaging, the gift box and complimentary garment bag for coat orders). The goods must be unworn and unused with all the tags attached. You must also ensure there are no make up stains whatsoever, or strong perfume scents on the garments, from trying them on. On receipt of the returned goods, if everything is in order, then a full refund will be processed to your account within 14 days (with the refund fee for domestic returns, and any extra charges that may be borne by us for international returns, deducted, as outlined above). Kindly note that shipping charges are not refundable. 

Exchange

  • If you would like to exchange your order for a different size or colour, please email us at contact@coaturelondon.com. You must do this within 7 days of receipt of your order. We will check stock availability for you and reserve the item, if it is in stock. You will then need to return your original order using the returns process outlined above, and place a new order for the new product online. We recommend you initiate the return as soon as possible to ensure your reserved item is shipped out to you without delay (following the acceptance of the return of your original product).